Frequently Asked Questions
Everything you need to know about your Quip shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is Quip's return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are free for domestic orders, and refunds are processed within 5 business days of receipt.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fit notes in the description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Quip, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We are committed to reaching 100% sustainable materials by 2025.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.